Privacy Policy

Effective Date: April 17, 2026 | Holland Fix-It-All | Yorkville, IL

Holland Fix-It-All ("we," "our," or "us") operates the website hollandfixitall.com and the phone number (630) 937-9637. This Privacy Policy explains how we collect, use, and protect your information when you contact us, submit a form, or interact with our AI phone receptionist.

1. Information We Collect

Contact information: name, phone number, email address, and property address when submitted through our website forms or collected during a phone call.
Service information: description of the work you need, preferred appointment times, and other details you provide.
Call data: when you call our AI receptionist, the call may be recorded and transcribed for quality and follow-up purposes.
Website usage: standard server logs including IP address, browser type, and pages visited.

2. How We Use Your Information

To respond to your inquiry and schedule a free estimate.
To send you SMS or email confirmation and follow-up messages related to your service request.
To notify the business owner of new leads and incoming calls.
To improve our services and AI receptionist performance.

3. SMS Messaging

By providing your phone number, you consent to receive SMS messages from Holland Fix-It-All related to your service inquiry, appointment scheduling, and follow-ups. Message and data rates may apply. You may opt out at any time by replying STOP.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers: including Twilio (SMS delivery), Retell AI (phone receptionist), and Netlify (website hosting), solely to operate our services.
Legal requirements: if required by law or to protect our rights.

5. Data Retention

We retain your contact information for as long as necessary to fulfill your service request and for up to 3 years for business record-keeping purposes.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at NashvilleSteveholland@gmail.com or by calling (847) 489-5713.

7. Security

We use industry-standard measures to protect your information. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your data.

8. Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page will reflect the most recent revision.

9. Contact

Holland Fix-It-All
11201 Goldfinch Ave, Yorkville, IL 60560
Phone: (847) 489-5713
Email: NashvilleSteveholland@gmail.com
Website: hollandfixitall.com